Hey guys, the year has already started now, i gues it's time we gisted. Sometimes i wonder if really standing for whats right for you might be wrong to another person. Would you choose to accept what you don't want, just to satisfy another person? Is it a crime to act for what you rightfully deserve than not, just because you might hurt another person in the process? This happened sometime last year, i gues it was 3 days b4 xmas day. You know how i love Wimpy's Double burger now? So i was craving for one on that particular day then decided to go for it. I'm placing my order at the reception table.''Can i have Wimpy Double burger please- Take away.''
''Anything else?''
''Yah, and 1 mega coffee, put 7 satchets of sugar please''
''Okay, you can wait by that chair while we prepare your order, its gonna take 8 minutes. Thank you''
''Thank you''
I'm sitting by the chair, waiting. Recharging my phones.
''Excuse me'' its the lady who was taking my orders.
I turn to look at her, ''me?''
''Yes ma'am. Your bill is ready''
I go to the reception table, ''how much is it?''
''P41.50''
I pay. Go back to still wait for the order. While still waiting, i took the till slip she gave me and went thru it. I see that she's punched in Cheese burger. Oh God! How i hate cheese! I stood up quickly and went to tell her that.
''Sorry, i didn't order any burger with cheese'' showing her the till slip.
''But i asked two times whether you wanted cheese burger and you didnt object''
I'm begining to sweat now. When i get angry, i start sweating, ''Heela mma! I didnt order any cheese burger, did you hear any word like cheese coming from my mouth? For God's sake i dont eat cheese!'' I banged my hand on the counter.
''But i repeated the order twice and you didnt say anything''
''So what do i do? Cos i dont take cheese? And i've seen that you've sold to me the one for P30. I want that one for P27. Thats the one i always buy.''
''But there's nothing i can do''
''There's nothing you can do you said?''
''Yes ma'am''
''Oh? Okay. Where's your manager?''
''He's at the back''
''Call him for me''
The manager comes in. I relate the story to him. Can you believe that i was even shaking?
The manager started punching in on the till and then gave me my P3 change. ''I'm sorry about that ma'am''
''You are welcome'' I was smiling. You know the kinda smile now.
Am back sitting at that chair again, sipping in their sweet coffee. Dammmn people in the restuarant were all looking at me. But while swallowing in the coffee, it dawned on me that i didnt do the right thing you know? Shouting at that gal like that. Well it was my money i was fighting for and practicing my rights as a customer, but it was like i looked down on that gal, it was like i was indirectly telling her that she doesnt know her job! I felt really bad. God help me!
But again, was i supposed to just go with the cheese burger when i don't even take cheese? Was i supposed to go with the P30 burger when i wanted the one for P27? I narrated this to a very close friend of mine, and he suggested that i go back and maybe..you know..kind of like..appologise to the girl! Eerrmm..i'm still thinking about that. Okay. Maybe the next time i go to the same restuarant i'll talk to her. I'm not sure about the apologising part...
It feels good to be back home...in Blogville.
19 comments:
Spu Ranches are my favourite, place is Merlyn Park PTA with all the glamour, splendor and glitterati. The day is 16th Dec, some day. Smoking area, table of 4. Drinks as usual, my drought, her Cranberry Milkshakes, his Juice and for his other half a Vanilla milkshake. Nothing wrong with that only that the stupid waiter tells me that there aren’t any drought glasses, whether I can have my drought in a juice glass. Nigga you gotta be kidding me, fool, (it’s a female waiter). NO I don’t need your manager, I can handle you stupid. Get outta here, while on it, get us another waiter bitch. The next inline comes along and makes sure to offend me at the last minute for kicks, there is the doggy pack for all the Legend ribs and sizzling grills left. What the dude has to do, pack all the plates on top of each other with dirty slimy water dripping from them, (must have been my drought which had spilt a bit) (insert any swear word here, plus shittin on the management) I never paid for that meal, had to get a fresh one which we vehemptly gave to the homeless folks outside the mall. It was about R600 which was obviously charged on the waiters account. I went home and slept like a baby, neither did I feel sorry and will never feel sorry for lack of customer care and professionalism. Besides they work for tips, that’s another story all together. If you had to go to work, please be patient with everyone and be nice. You never told the girl to work for wimpy, her problem. Yeah you do like Burgers. Peace in 2008, aight?
Hell no you owe her no apologizes.how can u order chesse burgers when u dont eat chesse. hiss.
@Anonymous gal..can you imagine?**long hisss**
@Eloquent...yeah..whatever..
jay love
lol got that from P
I kinda always feel sorry...just a lil bit for people working costomers service type jobs
A Wimpy Double burger can b mistaken for W D Cheese B..girl prolly just had a long day like u..
u knw? her fault tho..
you wasn't wrong but am sure it was prolly a mistaken, If I did the
same as you did(u outburst which is natural), after clearifing
the issue, I'd show courtesy afterwards to let her know its no hard feelings, Its not the end of the world if both yawl to say sorry for the mix up...
lol
I felt for the poor girl o
I told u I felt sorry for people in those line of work
welcome to 08
why did the elephant ruin the *what is that?* lion's fun
cos that's his/her baby Boo
lol
too funny
I'd prolly...its a hard decision
lol
okay, I am glad that you feel some regret about your encounter with the lady. Simply keep that in mind the next time you are in such a situation. As to how you behaved, I always recommend that people maintain their calm even when they are frustrated or angry. It will keep a situation civil and prevent it from becoming worse.
Nevertheless, you had every right to correct the lady, after all you don't eat cheese, shebi? So, just try to not get upset next time, please? Thank you Aunty Jaybabe. loL!
Happy new year!
@DoG..yeah, feel you too on that one. But i was thinkin if you did that kinda job then you shud know how to handle customers. We are all different, and in meeting different people everyday, you shud know each and every character. I do, coz i work with people(customers) everyday. They do that to me, but i try by all means to help accordingly. How can she tell that she there was nothing she cud do? Thats y i demanded to see the manager now!, coz thats what i encounter too.
Anyway...if you were in that lion's place, and that dangerous elephant was coming, what were gonna do? Run or finish?..lol..i know your ansa boy..lol..!
@Solomon...ehen! MamaBomboy...how are you? Eeh! i'll take heed of that oo! Thank you Madam!..lol..problem is..i have this very dangerous temper that i'm working on controlling, but i can't.Well...i got your point girlfriend..wont disappoint you next time. Deal!
maybe you should have done it a lil'softer... but you are right about getting what you paid for, no more, no less...
HNY babes!!!!
It was not your fault that she messed the order up.
Cases like this should be handled with patience (unless u're really hungry of course).... U don't owe her an apology. Just be yourself.
If u felt bad about yelling at her or whatnot, u can apologise if u like.
iwill second @ slomonsydelle, she has said all i was about saying but am placing emphasis on you keeping ur cool wen such happens again tho.
happy new year to u madam , pls pls dont allow anyone get on ur nerves this 2008 jo
regards
You didnt do anything to apologise for girl.
However when next u go there,smile sweetly at her and say hi. Also remind her of the incident and laugh about it.
That shpould quell the feeling of guilt.
ok....first of all...that first comment up there is longer than the post o...
Babe I dont think you owe them any apology....she should have listened but even if it was your fault....the customer is always right!!!
She prolly mistook you for another customer and she prolly had a long day. I can see the situation from both sides and talking to her the next time just might be a good idea. Irate customers can really mess up a work day for these guys. i should know, i used to be in those daggone shoes. lol!
She prolly mistook you for another customer and she prolly had a long day too. I can see it from both sides and i can tell you for sure that an irate customer like that just messes up a work day for these guys. i should know, i used to be in those daggone shoes. lol!! If you can talkl to her the next time, that would be cool but its not a do or die affair. its past.
@unNaked S...Happy New Year to you too boy! I promise i'll be a lil softer next time!..lol..
Ola..Hey Babes..how you dey? Yes oo! she shud have listened very carefully! But i'm working on my temper. That i promise. I wont do it again. Will have to think b4 any word came from my mouth.
@Ms.Emotions..heeeey you? I promise nobody is gonna mess up my 2008 for me ooh! God forbid! I'll keep my cool next time. Welcome to the new year..!
@Princesa..hey beautiful!I'll do exactly that. They got name tags on so i still do remember her name even now. I hope she'll still be working there. So i'll do the smiling. Might even get her to serve me so that i give her a reasonable tip!..lol..serious oo!
@Afro..bwahahahahaha..@the first comment being longer than the post! Be careful ooo! you might start seeing some nasty comments on your page. Ask Pamela. Thats the anonymous guy now. So watch that column! But i know you'll ignore right?
YESSSS! The customer is always right! But i was right in this situation. Cheese makes me wanna puke!...lol..its good to see you around.
@Incognaija..lol..are you sure she had a long day? That was in the morning now! Or she predicted she was gonna have a long day? I doubt it. Lol..But i'll try do smth about it..coz really..i felt bad after that..
Thanx for stopping by. I really appreciate it.
Hmmmm...i certainly suggest you wouldn't have called the Manager..
Look..the lady didn't serve you right..Forgive her for that but certainly calling the manager immediately put her job on the line..
I know money talks but we should be considerate you know. Even 5 star Hotels have so hiccups..so i think you would have been cool..
Next time you do that gal!!! I warn you now...in case it was you..You see it was the days end and she surely must have been stressed as well..
i suggest you go talk to her normally..not apologies.Just a chat so she knows no hard feelings..ok?
Welcome back home...
@Eddiie..okay Sir i have to admit i was a lil rude. But she was rude too. How can she tell me that there's nothing she cud do? When she's the one who took my money? Eeewoooh! I had to do something now! I just wanted to show her that THERE WAS SOMETHING SHE CUD DO! Thats just about that. Anyway..i took hid to all you said. Will pass by her next time..**wink**
Apologise ke! Did you Shout 'cos I don't get that from your post. It is your money o and you should not pay for cheese you don't want.
But if it bugs your conscience then you can kinda drop an apology when you next go there.
BTW I saw your other post on your Blog family, thank you for the kind words.
@30+...ha! my sista! i didnt shout oo! I swear i didnt. Just that she got on my nerves when she said there's nothing she cud do! How can she say that?
But again, it does bug my conscience you know? Esp the calling the manager part...and again, abeg, is that how she was trained to help out customers?
Just coz you are saying that, i'll pass by her next time.
How have you been girl? Waiting for more gist from L.A. You really had a good time there girl!
About my Blog family post...well..that was the least i cud do for end of the year you know? But all the same...you are welcome.
Honestly, I think you did the right thing. I would have done the same thing too.
Being assertive and polite is not wrong... :-)
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